About this platform

01How the site works

This site allows users to access videos or audio from events organised by the British Society for Rheumatology. It also contains eLearning modules.

The site has the following features:

  • A list of lectures and modules, searchable by Latest, A-Z, Popular or Events.
  • Each lecture page has two panels - one showing a video or audio of the speaker, the other showing their presentation slides.
  • You can make the speaker panel larger or smaller via the Maximise/Minimise button.
  • The lecture page also has a carousel showing all of the slides, along with extra information about the lecture.
  • There is a tracking bar which shows you how much of the video or audio you have watched or listened to, and whether you have missed any of the lecture.
  • After viewing or listening to the lecture, you can complete a reflective learning form, and then receive a certificate.
  • The forms and certificates are stored in your own My CPD area for printing off or downloading. You need to log in to access the My CPD area.
  • Remember you need to view or listen to all of the lecture before you can access the reflective learning form.
  • As with all video websites, you will need a good broadband connection to view the videos - and you need to stay logged in for the system to track your progress.
02How the modules work
  • Each module is its own online course. It starts with a course homepage, which lists the module title, a contents list, and an explanation panel.
  • The course is broken down in to pages or units. Each page can contain text, images, charts, graphics, video or audio, or quizzes/MCQs.
  • As you go through the module, a tracking bar shows your progress, and the units get 'ticked' off on a right hand side course summary list.
  • At the end of the module, you are redirected to the main eLearning site.
  • A record of completed modules is kept in the your My CPD area.
03Consent and copyright

The speakers have given their permission for their presentations to be used on the website.

They have confirmed that none of the material has copyright, and can be used on this website - or where permission is required to use copyright material, it has been obtained.

If any user believes there is a problem with consent, copyright or privacy, please send an email to info@inclusivenetwork.com

04eLearning Platform

The site has been developed for the British Society for Rheumatology by Inclusive Digital www.inclusivedigital.tv – and operates on the Inclusive eLearning Platform.

Help and FAQs

01Introduction

Welcome to the Help support section of the eLearning Platform.

Please remember the following 3 key points:

  1. As with all video websites, you need a good broadband or data connection to view the videos.
  2. You need to be logged in, and stay logged in, for the system to work (except to watch 'Free' videos).
  3. We recommend that your computer or device has up-to-date browser and operating systems.

If you cannot find a solution or answer in this section, then please contact us via a Support Contact Form.

  • We will aim to respond to enquiries within 2 working days.
  • Please note that the support desk is open weekdays, from 9.30am - 5.30pm.

We very much hope you find this support section helpful.

02The video won't load/appear

It may be that your organisation is preventing videos from being played on the internal computers - particularly on older browsers and operating systems. Please check with your IT support to see if this is the case, and whether the block can be lifted.

03The video keeps stopping and starting, and the loading symbol keeps appearing

This is most likely to be a problem with your broadband speed, or internet or data connection.

The eLearning Platform is optimised to work with most home, workplace and mobile connection speeds.

However, there are times when your broadband connection may slow down: if this is the case, it may allow text and images to appear, but 'high bandwidth' videos will break up or 'stop and start'.

Sometimes this is due to a poor broadband connection (and it may be worth contacting your provider or IT department to see if you can get a stronger or upgraded connection); or it may be due to high levels of internet usage in your home, your area, or your office.

If it's the latter, please be patient or log back on at a less busy time.

04The sound won't work

You could try refreshing your web page. Please note that your computer has sound controls accessible from the control panel and that the video player has sound controls which appear in the player window.

05Can I make the slides larger and the speaker smaller?

Yes, you can make the slides larger and the speaker smaller by clicking on the Minimise Video or Maximise Video tab (located under the video panel).

06Can I watch on my mobile phone?

This site has been optimised to work on mobile devices. However, if the mobile has weak data or internet connection, it may take longer to load and stream.

On some mobiles, the slides will be played over the audio from the lecture, so you can see the slides and hear what the lecturer is saying. You will not be able to see the video of the speaker, only the slides and audio from the talk will play through the mobile device.

07Why does the layout of the page not look right?

Very occasionally, your browser won't immediately recognise an update or amendment to the website - the cached ('stored') pages on your browser may still be storing the old layout, and this can cause problems. The browser should update itself automatically next time you open it.

But in the meantime, you may need to press the refresh icon on the browser address bar to see the new layout.

08What do I do if it says I am "behind a firewall"?

It may be blocking the video content and you may need to access the site from a different location. To check whether it is a firewall issue try accessing another video website.

09What media software do I need?

If you have an older browser, you may need to have Adobe Flash player on your computer. Download Adobe Flash here. However, you won't need Flash on newer browsers.

10How do the modules work?

Each module starts with a course homepage, which lists the module title, a contents list, and an explanation panel. The course is broken down in to pages or units.

As you go through the module, a tracking bar shows your progress, and the units get ticked off on a right hand side course summary list.

At the end of the module, you are redirected to the main eLearning site. A record of completed modules is kept in the your My CPD area.

You must be logged in to take a module.

11I've read the FAQs, but I am still experiencing problems

Sometimes computers and/or the internet can develop a temporary fault - which is often sorted out by restarting the computer, refreshing the website page (by clicking on your browser's Refresh icon), accessing the website on another computer or device, or just trying again at another time.

12Contact us

If you continue to experience a problem with the eLearning Platform, then please contact us via the Support Contact Form. We will aim to come back to you via email within 2 working days.